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| March 17, 2008 @ 7:08am |
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posted by kyle | | This will be the customer service related area. Any issues relative to customer requests, special discounts or related items should be posted here. |
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| March 17, 2008 @ 7:11am |
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posted by kyle | | This is the area for stock deletions and additions. If you are adding products to a line that you order, deleting items from a line that you order, of if a factory is discontinuing a product that information goes here. |
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| March 17, 2008 @ 7:12am |
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posted by kyle | | Nitifications of pending price changes can be posted here. |
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| March 17, 2008 @ 7:16am |
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posted by kyle | | This is the general chat area. Pretty much anything goes here. If you want to discuss the shape of a customers head, the weather, sports or anything not related to set topics this will be the place. |
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| March 17, 2008 @ 7:25am |
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posted by kyle | | Welcome to the Wacker Hardware private forum. As the name suggests, this forum is only available to Wacker Hardware team members. Please check the posts regularly, as this can be an excellent tool for inter office communication and idea sharing. |
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| March 17, 2008 @ 7:31am |
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posted by kyle | | This is the place for suggestions that relate to the forums. If you would like to see a topic added or have some suggestions to make the forum better post them here. |
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| March 18, 2008 @ 10:06am |
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posted by kyle | | We have added the LCN 1261 and 4041XP to the Wacker Hardware inventory. You will find these new products on the shelf below the 4041 aluminum in the LCN section. The pricing is already in the price books. |
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| March 18, 2008 @ 12:15pm |
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posted by mike | | Now that I can post...let me say that this is a fantastic feature that will facilitate our communication and is particularly valuable to guys like me that work at home frequently.
Barry and Brad should consult with the rest of you guys to form some kind of strategy for the newsletter section of this website. I think it will become an important feature of this website as time goes on. |
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| March 18, 2008 @ 12:28pm |
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posted by kyle | | My intention is to turn the newsletter, the e newsletter, and the specials page design over to Brad and Barry. I would still like to be involved in the finalization of any specials that we decide to offer, but the creative end could be shared by Brad and Barry. |
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| March 18, 2008 @ 12:28pm |
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posted by ed | | Upcoming Price increases are as follows: Kwikset 4/7, Norton 4/15, Rixson 4/15, Sargent 4/15, Yale 4/15, Corbin 4/15. Please check this board each day. Thank you ! |
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| March 21, 2008 @ 1:35pm |
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posted by brad | | International came in today and we now have the 4510 1 1/8 without faceplates. The left handed ones were marked with orange highlighter and the right handed with blue highlighter.
More importantly, the screws came separate from the faceplates so Garry has made two small boxes for the screws. Don't forget to add them when you combine faceplates with one of the units.
I'm not sure how Kyle wants to organize this section; but until he is in on Tuesday please be aware that there is stock without faceplates and they ARE marked. Thanks! |
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| March 20, 2008 @ 12:24pm |
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posted by kyle | | All Locknetics products should be designated "Schlage Electronics". That is the direction hey are headed. |
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| March 18, 2008 @ 12:41pm |
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posted by mike | | Sounds like a good plan on the newsletter, Kyle...I think everyone's input should be welcome in the beginning so we can get on the same page as to who, what, where, why and how often it should be updated.
This website's forum is an extension of our "office"...common sense and decorum should prevail here and we should save our raunchy stuff for email only. |
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| March 18, 2008 @ 12:57pm |
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posted by brad | | My expertise in creating the newsletter portion would be in the design aspect. If i can get "general" information to feature, as well as a special item and price for the item, I can create both written and visual forms of promotion.
For example: "This month lets talk about how we fix key machines and what specific stock of LCN we are carrying an abundance of. Let's give a price of (insert price here) on 4041 DKB and AL."
I would then compile flyers and do some online research on the products as well as figure target audiences for these products.
Then I would write up a draft of the newsletter talking about how great Ed is with the machines and rough estimates of labor charges and such and then send it around to be prof read and added/subtracted to.
This is what I'm thinking would be easiest for everyone; however what I think is easiest is of the least importance.
So with that I think we need product ideas. |
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| March 18, 2008 @ 12:59pm |
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posted by barry | | We used a forum across the street, see I can't even say their name anymore
anyway it helped with pricing,accounts receivable, and making sure a particular customer/target was worth going after. I will do some research on our competitions newsletter first and share with the group my findings |
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| April 4, 2008 @ 1:58pm |
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posted by barry | | I have called all three of the dormant accounts and gave an introduction and sent e-mails to the appropriate contacts. In regards to Kroeschell Engineering the new contact (Glenn Parduhn) is from their Arlington Hts. office and wasn't familiar with us. Lou Roenna with Marriott Hickory Ridge
said that the hotel went to a card key system and that they had a spending freeze but,said that he will use us in the future and to say HI to the WHC
team. The Hilton Suites on the Mag mile formerly the Doubletree Guest Suites
has a new engineering staff, Steve Farrell Asst. Chief said that he would welcome competitive pricing from us hinting that perhaps our pricing was high but, he did not elaborate. |
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| March 18, 2008 @ 1:43pm |
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posted by brad | | OK, if you want spaces in your text use this simple html formula...
Type all together < br > with no spaces. I used the spaces so it shows up to you all. |
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| March 18, 2008 @ 3:09pm |
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posted by kyle | | For those of you who are wondering who admin is, that is my son Nathan the genius behind all of these hi tech wonders. He hangs around in he shadows making sure all is working and jumps every time we have an issue. By the way, please note that the time stamps on our posts are Eastern Daylight Time. Our server is located in South Bend. Nathan is going to look into a time shift accessory for us. |
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| March 18, 2008 @ 3:15pm |
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posted by kyle | | Brad,
Ed expressed an interest in putting Streamlite on the specials page. Perhaps you could get together with him and get the wheels turning. |
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| March 20, 2008 @ 10:56am |
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posted by jason | | Don-Jo Pulls
I've ordered standard and offset pulls (8" c to c) in dark bronze to go along with the pulls in 605 and 630 already stocked. |
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| March 18, 2008 @ 4:00pm |
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posted by brad | | Thanks Nathan!!! It's a pleasure to be graced with someone who can help us get a strong internet presence.
Thanks Kyle, I will be working this week on "Part II" of the newsletter entailing the tools in front and such.
I'll talk to Ed about getting some sort of deals.
If there aren't any specific items that are "wow" priced then we can maybe come up with a package deal.
I E-mailed everyone my rough draft for the newsletter so if you see this before you check your E-mail then CHECK YOUR E-MAIL!!!
Thanks everyone. |
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| March 18, 2008 @ 4:04pm |
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posted by brad | | Ed has brought to my attention that the "Schlage" items are all "Locknetics" but in the price book it's called Schlage. The packing slips call it "Schlage Electronic Security" So the title we will use is...? |
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| March 18, 2008 @ 4:10pm |
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posted by mike | | I'm pleased to see that this is getting off the ground so smoothly. We'll probably all intermittently have to exercise a little patience for a while until we all get the hang of this and work out the kinks...but...geberally speaking...this can be a wonderful tool if we use this prudently.
Nathan...I recall when you were just a "yoot" (remember this one "Line #2 is for the FRUIT !"?)...I think I speak for everyone when I say to you..."nice work !" |
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| March 18, 2008 @ 4:42pm |
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posted by admin | | Thanks, Mike. :)
"What is a 'yoot'?"
"Oh, excuse me, your honor... Two yoooooouuuuuths." |
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| March 18, 2008 @ 10:33pm |
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posted by barry | | Good job Brad!
Brad and I were talking about the possibility of using visual aids in addition to the text explaining the new products. Please give us your thoughts and can it be done. |
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| March 20, 2008 @ 9:10am |
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posted by kyle | | Please be sure to look at he events calender on a daily basis. We will be phasing in the use of this tool, and will eventually discontinue the Schedules topic in the forums. For now be sure to consult both places for schedule information. You can click on the event for a pop up window that will give you detailed information. |
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| April 4, 2008 @ 9:39am |
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posted by kyle | | You will notice that the Schedules category has been removed from the forum. The interactive calender is now the place to look for schedule information. Ed will be handing the calender for all team members a far as days off, late arrivals, and early departures go. Barry and I will be responsible for posting our out off office time. |
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| March 20, 2008 @ 10:34am |
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posted by brad | | I may have missed it; but has anyone decided what title to give schlage KC and the other items mentioned? |
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| March 19, 2008 @ 7:16am |
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posted by kyle | | In case I forgot to mention it, we now have 95" 780-210 Roton hinges in both finishes. They are located on the top shelf of the Roton Shelf. |
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| March 19, 2008 @ 7:19am |
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posted by kyle | | Effective with the next order we will be stocking International dead latches less the face plate. You will now have to pull 2 items, the appropriate lock body, and the appropriate face plate. We are getting a lot of requests for handed faces and this seems to be the easiest way to handle this issue. |
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| March 19, 2008 @ 7:21am |
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posted by kyle | | I have been informed by Adams Rite that they are currently out of stock on 16VAC solenoids. We will probably not receive more of these until early May. What we have on the shelf currently is what we will have until their stock is replenished. |
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| March 19, 2008 @ 9:59am |
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posted by barry | | Hello Nathan, I was discussing this with your Dad this morning and I was thinking of pictures of the actual product but, the links would also work.
I believe to communicate with this industry we need to have pictures and lots of them. When you have chance, check out our competition's news letter at idn Hoffman.com their format is pretty cool.
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| March 19, 2008 @ 10:37am |
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posted by admin | | oh, but that wouldn't be for the forum anyway; i see. well, whoever is going to import pages into the system, you can include as many pictures as you like. I had built a tool a couple years ago so you could build a page in Microsoft Word then import it into the site and it would preserve the layout and the images. that tool is still available, except for ALL the site pages. |
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| March 20, 2008 @ 1:59am |
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posted by kyle | | You will notice that I have done some housekeeping. |
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| March 19, 2008 @ 11:29am |
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posted by kyle | | From this day forward if I am in the office and anyone from BCBS comes in, I would like to be notified that they are here, just in case I have something special pending that requires their attention. |
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| March 19, 2008 @ 12:09pm |
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posted by marty | | Hello everyone! This system is very nicely done ! Just checking in Marty |
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| March 19, 2008 @ 12:19pm |
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posted by kyle | | I have preliminary information that prices for Architectural Controls products will be increasing sometime in May. |
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| March 19, 2008 @ 1:09pm |
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posted by mike | | Anybody have an idea why so many exit devices that we sell end up being returned to us a few days later? This syndrome has been rearing it's head for decades at WHC ! |
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| March 19, 2008 @ 1:40pm |
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posted by ed | | I think that it has to do with the fact that to install an exit device, it takes a little bit of skill. Most of the returns are from people who lack that skill. Along with the fact that some of these people don't want to measure for what they need, they just want to take something, figuring all the while that if it doesn't work out they'll just return it ! I believe that 90 % of the blame is on them. Another part is that when they tell us what they need, they don't always give us all the information or for that fact accurate information. These are my thoughts. |
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| March 19, 2008 @ 2:39pm |
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posted by jason | | Re: the exit device question
What Ed said has credence. At this point it can't be because of pricing. Maybe we should institute a policy of marking the box so in case it's returned we can determine if it came from us as opposed to a competitor. That worked before if I'm not mistaken. |
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| March 24, 2008 @ 2:56pm |
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posted by jason | | Effective May 1, Mag will be implementing a blanket price increase of 6%. Until we get new price lists, please take this into consideration. |
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| March 24, 2008 @ 4:36pm |
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posted by ed | | This post is in regards to UPS shipping. Please make sure that the address that we are shipping to is correct. We should always ask where it should be shipped to, don't assume that it goes to the " Regular" place. Also make sure that you ask if the shipping location is Residential or Commercial, A Residential address adds $2.19 to the cost of shipping. If we get an address wrong, they charge us $6.00 to correct it. If the Package is 3 day ground, 2nd day air, or next day air the address correction charge is $10.00. So a great idea is to get it right from the start. It only takes a short time to verify this information, and is part of your job. Thank you. |
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| March 25, 2008 @ 11:41am |
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posted by kyle | | We will be adding 2 Schlage items to inventory. The 36-056 Met 626 escutcheon and the 12-628 drive in face kit for the B660. These items were ordered today, and should arrive in 4-6 weeks. |
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| March 25, 2008 @ 4:57pm |
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posted by jason | | Parker Exit Devices
We now have in stock some "inexpensive" Parker exit devices. The part number is UL520 (Al or Dur) and the cost is $85.00 dealer. |
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| March 26, 2008 @ 1:59am |
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posted by kyle | | I noticed that the 1070 Series LCN closers showed up on my "to be ordered" list. Please be advised that the 1070 series LCN closer has been discontinued. The replacement is the 1261 series which is fully adjustable and installs with the common footprint similar to the 1601 Norton. The pricing is in our price book. |
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| March 26, 2008 @ 10:54am |
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posted by ed | | I ordered Rutherford today. The new way that the S65U will be coming is that it will contain all 3 faceplates. Pricing will be forthcoming. |
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| March 28, 2008 @ 6:40am |
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posted by kyle | | This area is for hardware related technical information that you would like to share. If you find an unusual use for a particular product, or if you find a product that works well with another product. |
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| March 28, 2008 @ 6:54am |
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posted by kyle | | You will notice a new feature when you log in. A link called "documents" now appears. This link will take you to the catalog library. This library will eventually contain catalogs for as many lines as we can acquire PDF version catalogs for. Depending on what browser you are using the link will either open the catalog, or download it for you. If you are using the Mozilla browser a plug in may be required. Hopefully this is a tool we can all use. If you need to email a particular catalog, or catalog section to a customer you will be able to take it off of the server and send it. If anyone has questions as to how this works, I will be glad to help you. Eventually we will be adding PDF price lists to this section also. Perhaps in the future we will give specific customers access to this material also. |
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| March 31, 2008 @ 8:56am |
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posted by ed | | There will be various price increases in April. On 4/7/08 Kwikset has a increase, we still do not have pricing on this. New Price increases are Don Jo, which I passed out this morning..be careful, different finish wrap arounds are NOW different prices and Progressive which increases on April 4, 2008. Some of Don Jo's increases are substantial ! |
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| March 31, 2008 @ 3:32pm |
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posted by kyle | | Be sure to familiarize yourself with the new documents area of our website. This section can be a great help to all. The catalogs that are available are only part of the material. There are technical manuals, parts manuals, and instruction manuals available. This will be an important resource for all of us, so please be sure you know what is available to you. We will continue to add more material to this area. If you have material that would be beneficial to others please make it available to me, and I will get it on to the server. |
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| March 31, 2008 @ 9:16pm |
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posted by mike | | I will send the customary group email, but, just in case some one is looking here prior to that I will also share this info here.
March 2008 Net Sales- $224,135.63 |
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| April 1, 2008 @ 9:18am |
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posted by ed | | I have emailed each of you with your days off status as of today.We have completed one quarter of the year and this should help you plan future time off. If there are any discrepancies, please let me know and we will find out why. Thank you! |
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| April 1, 2008 @ 2:34pm |
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posted by brad | | I have been thinking about 2 different areas in which I think we can make Wacker run more efficiently.
I would like to explain these issues, and possible solutions, and let the management team discuss a proper remedy.
ISSUE #1
People not communicating when taking the last (or one of the last) products on the shelf.
This SHOULD be an easy thing to do; however sometimes in a rush to get things for a customer it can be easily forgotten.
Perhaps Post It Notes in the aisles to mark something in a temporary fashion could work? If the person forgets the Post It maybe someone else would at least see it.
Perhaps having a clipboard/notepad on each shelf for a quick note if you're in a hurry?
I'm sure there's a solution here. It just seems that, while it is the responsibility of the person ordering a line to do inventory, it is NOT possible to look at every item twice a week to make sure things are in stock.
I have been writing ANYTHING that may need to be ordered on people's lists. It may be a little annoying; but it's better to have too much information than not enough.
We should come up with a solution because I have noticed, more than I'd like to, that non-common STOCK items are being lined off because someone took the last one and since they didn't tell the person who orders the line it didn't end up on the incoming shipment.
This can cause situations where people have to "create" another order to get in a back ordered item when it could have been ordered with a previous stock order; had communication been better.
ISSUE #2
Who's on first base?
Who's job is it to stock the shelves? My understanding is that it is up to Don and myself to see items are running low and stock them (I'm not sure if anyone told Don that or not but i see him stocking now and again).
The only problem with this is, again, the communication.
I walked by the B560P's in 605 today and there were 3 on the shelf. I put up another box; however how was anyone to know they weren't stocked well?
Should we call over the P.A. when something needs to be stocked the same way we call orders?
If there so happens that there isn't overstock then we can be in charge of making sure it ends up on the purchaser's list?
This would come in handy for both Schlage and Don-Jo in particular.
In conclusion, those are my thoughts. If management would provide thoughts or solutions as to a new protocol for these situations it would be greatly appreciated.
It seems like the type of things we should be able to do having 2 and 1/2 "Piss Boys" on the payroll. (Garry is the 1/2 cause he's worth more than a piss boy)
Thanks! |
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| April 1, 2008 @ 3:45pm |
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posted by brad | | The International DL-4510 1-1/32 and 1-1/8's have NO FACE PLATES anymore.
They are all "generic".
I marked them as to weather they are right or left handed but there is no more "AL" or "DU".
This was due to the fact people were requesting beveled face plates.
Make sure when you put a face plate inside the boxes you are sure there are screws in the package.
If there are no screws they are located in a box near the face plates in both AL and DU.
If there are any questions I'll be here.
Thanks, -Brad- |
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| April 1, 2008 @ 3:46pm |
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posted by brad | | Sorry I marked them as to "whether" they were...not "weather" like the climate. My "bad". |
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| April 1, 2008 @ 6:04pm |
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posted by mike | | Brad....ideas are always welcome and can serve as a catalyst for subsequent discussion that can help us improve in the way we do things. The last "piss-boys" that we had around here, however, were Stanley Kaim and David Martinez. Now....we have highly respected professionals in every position in the company (except perhaps the president). Anyhow...I'm sure you guys will come up with an effective game plan on this. I'm pleased to see this forum used to kick ideas around...we need to use this vehicle frequently. |
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| April 2, 2008 @ 2:06am |
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posted by kyle | | My thought is that no is ever too busy to write something on a list. If I take the last of something, or notice that something is low, I write it down, even if the customer has to wait 20 extra seconds, it gets done. This is not rocket science, it is just common sense. If we do not have it to sell because someone did not write it down, we all lose. I do not think post it notes, or clipboards in the aisles are the answer. Each individual that orders should have one central location for a list, and be responsible for that list with the Ilco blanks being an exception.
As far as overstock goes, there is not that much to deal with. Perhaps someone can look at the Schlage and LCN on a daily basis. In my opinion these are the only lines where the overstock may be in a "remote" location. As far as the Don Jo goes...look up^^^^. That has always been WHC policy. |
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| April 2, 2008 @ 7:57am |
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posted by mike | | Pursuant to Kyle's input...it seems like these recent "oversights" are not a "system" problem...but...rather...individual(s)not following the system. A possible fusion of these above thoughts is the use of a small personal note pad to remind yourself to do whatever it is that you don't think you have time to do THEN...but...if you have time to do that....you might as well take a few extra seconds and eliminate the intermediate step. :)
Bottom line...I think Brad is diplomatically expressing his frustration (that we all have on occasion) when we don't have popular items in stock. When that occurs there are often extenuating circumstances...then again....sometimes there are not. Let's all just try to pay attention to as many aspects of the business as we can and share our respective observations (like we are doing right now in this forum) and it can only help in the long run.
I hope everyone continues to use this forum to kick around thoughts like we just did. I don't want anyone to feel foolish and/or insulted if an idea might get rejected...taking the time to kick something around is a lot better than sitting around doing nothing. |
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| April 2, 2008 @ 10:00am |
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posted by barry | | I worked as a stock clerk / cashier at Jewel Food Store and one of our duties was to face the items on the shelf for display purposes and to figure out what items were running low or if items were sold out completely. My point is we can use this basic stocking procedure when we have down-time and communicate shortages in a more efficient manner. |
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| April 2, 2008 @ 11:31am |
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posted by mike | | Within the confines of Barry's text was a key word that we should implement in a general sense as much as we can regardless of the specific subject matter...COMMUNICATE ! |
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| April 2, 2008 @ 8:55pm |
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posted by mike | | We should indentify which 20 items are our best sellers.
We should determine what an ideal inventory level for the aforementioned should be.
We should determine (projecting lead times, etc) at what point we should RE-ORDER the item in question. We should then use an index card or some auxiliary aid to place on the shelf near the shelved inventory. (for example..220 LEE...a card that says "tell Ed when we only have 20 of these left.".
Something like this would help. |
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| April 3, 2008 @ 12:11pm |
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posted by mike | | Doubletree Guest Suites
Kroeschell Engineering
Marriott Hickory Ridge
These customers used to give us some decent business. Now, they don't.
Maybe we should try to see if we can reverse that. |
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| April 2, 2008 @ 2:09pm |
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posted by scott | | I think that the first issue is, who's responsibility is to make sure the shelf's are full. I think that should fall on the person that orders that line. We all are filling orders from time to time, look at the shelfs as you walk past them.
As for who puts the stock up on the shelf after that, it's up to that peoson to delegate the job in the approprately.
How about, when you see something is getting low, put a low stock note in the order basket at your desk. When the order filler sees the note, it's then taken care in the same fashion as a customers order is done.
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| April 2, 2008 @ 2:27pm |
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posted by jason | | Maybe when the person who orders the line is checking inventory for a factory order, they could put the overstock on the shelf. If someone is filling an order and notices low stock, they could put it on the shelf if the order being filled isn't "hot".
I realize there are always instances where the above scenarios aren't possible due to time constraints, but enough people go to the different areas of the warehouse daily to facilitate the overstock making it's way from it's staging area to the shelf at some point.
Like Kyle said, "look up".
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| April 2, 2008 @ 5:10pm |
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posted by kyle | | My feeling is that all members of the team have to be responsible for stock levels. Putting the onus exclusively on the individual that orders the line is not good for the team. Ed and I have 40 lines each...it is not practical to look at every item. We need the team members to cooperate with us, and assist us in areas where there may be an inventory issue. |
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| April 3, 2008 @ 3:43pm |
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posted by barry | | Mike..I will find out who we dealt with and I will call them. |
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| April 3, 2008 @ 4:40pm |
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posted by mike | | Barry, thanks for caring !
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| April 5, 2008 @ 7:22pm |
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posted by mike | | Nice job, Barry. You can't get a hit if you don't swing the bat.
This seems like a tailor-made situation for us to send Steve Farrell a "thank you card" (located on top of the office supply plastic cabinet to the left of the copier)....maybe we can entice him to check out our website that way. |
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| April 6, 2008 @ 6:48pm |
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posted by mike | | Message to EVERYONE that is involved in the UPS process:
Two weeks ago we shipped an order to Jelinek & Son and we neglected to specify that the destination was RESIDENTIAL. I pointed this out and I thought we were all clear on this issue. Guess what? On Friday, April 4th we shipped another order to Jelinek & Son. Guess what? Once again it was NOT routed as RESIDENTIAL.
It's RESIDENTIAL !!!!!!!!!!!!!!!!!! |
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| April 6, 2008 @ 8:30pm |
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posted by ed | | We did address this 2 weeks ago and I thought the matter was resolved. Obviously it was not. I will resolve this once and for all tomorrow. Sorry I missed it AGAIN! |
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| April 7, 2008 @ 10:46am |
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posted by ed | | New Prices in effect today for: Kwikset Lock & Progressive Hardware. |
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| April 7, 2008 @ 10:48am |
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posted by ed | | Regarding Special Pricing on LCN Closers. Please forward me a list of anyone that is getting special pricing on LCN closers and WHAT price we are giving them. I will compile a list and distribute it to everyone so that everyone is Clear as to who is on the list and what price they are getting. Thank you ! |
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| April 8, 2008 @ 10:49am |
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posted by kyle | | We have added the ACSI EL conversion kits for the Von Duprin 99 series to our inventory. These items are located on the top shelf above the Schlage L series mortise locks. |
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| April 8, 2008 @ 11:37am |
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posted by brad | | I signed us up for a website that retrieves government bids in various selected categories.
After a few days of receiving the daily reports I have found this to be something of possible value to us.
I have neither the time nor knowledge/experience to attempt to follow up with all of these leads.
I figured that since the company is paying for this site, why not make it a company tool?
Here's how to use it...
1. Go to http://www.govcb.com
2. Type in Username: wackerhardware
Password: 1025westjackson
3. Press "Sign In"
4. Click on "E-Mail Report"
From there you should be able to scroll down to see the top 20 available bids relating to our "keywords".
Feel free to update our keywords as I used my best judgment when supplying them.
There are other various ways to look for opportunities on this site, however the "Daily E-Mail Reports" may be the easiest way to look at them.
If anyone decides to fill out a bid please let others know so we're not all filling out the same bids.
This week I will be working on a bid for "Granite School District" for a middle school there.
If you have any questions let me know.
This is a resource that can help us find new business; so I hope it goes to good use.
Thanks!!
-Brad-
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| April 10, 2008 @ 3:55pm |
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posted by jason | | I've been getting requests for the Progressive escutcheons in 26D for quite some time. Does it make sense to bring in a box of each kind - at least to start with - and see how it flies?
Your input is appreciated.
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| April 10, 2008 @ 11:19pm |
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posted by jason | | I'll be out of the office today (Friday the 11th) however, if you have any questions for me, don't hesitate to call my cell at 312-339-6021 or my home number which is 815-609-5378. See ya' Monday. |
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| April 11, 2008 @ 10:19am |
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posted by mike | | Jason...it would DEPEND on WHO has been asking? If it's Ed Hraha...then...YES ! If it's Leo from A-Dependable...then...it's NO ! Those, of course, are examples of extreme polarity...but...you get the point, I am sure. |
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| April 14, 2008 @ 7:33am |
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posted by ed | | I passed out New Prices this morning for Corbin, Norton, Sargent, and Yale.
Please put these prices in effect RIGHT AWAY. Upcoming increases so far that we know about are MAG Engineering and Irwin. Thank You. |
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| April 14, 2008 @ 10:51am |
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posted by jason | | We've gotten the most requests from Arrow Locksmith and Dexter with a smattering of queries from other customers. |
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| April 14, 2008 @ 10:57am |
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posted by jason | | FYI, Karen Gentry is no longer with CompX National. Our new account rep is Linda. |
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| April 14, 2008 @ 2:35pm |
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posted by mike | | Then I would go ahead with the US26D escutcheons, Jason....I would call them BEFORE I ordered them to get a firm back-order so you can "quantify" how many you should "bring in" ! :) |
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| April 14, 2008 @ 4:20pm |
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posted by jason | | I'll do that. I'll just keep it at a less ambitious level to start, only ordering when there's a backorder. That way stock will build up out of a definitive necessity as opposed to the collecting dust method. |
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| April 15, 2008 @ 2:17am |
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posted by kyle | | For the next couple of weeks my schedule will be somewhat erratic. I have several open projects going for BCBS, along with a plethora of site visits and meetings. Please be certain to look at the online calender to keep up to date with my schedule. |
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| April 15, 2008 @ 10:08am |
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posted by jason | | AL 211 DU has been discontinued by Don-Jo. |
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| April 16, 2008 @ 10:28am |
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posted by mike | | I noticed a LUCKYLINE drop shipment sent to Phil & Sons Lock...I was going to hold the billing until I had some other items to combine it with...but...it occurred to me that we don't get much from him anymore and I might be waiting for weeks. This was once a top-echelon account. I'm sure part of that would be his own business is down...but...I was wondering....why doesn't he get his SCHLAGE from us? We can compete with ANYBODY if we choose to. Any of you guys remember what the reason is/was ? |
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| April 16, 2008 @ 1:34pm |
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posted by ed | | I called Al and spoke to him. He said that he uses very little Schlage these days. He said that a Glass Company Lasaro, opened up a year or so ago and became Schlage dealer. And they kill everyone in the area that tried to sell Schlage. |
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| April 16, 2008 @ 5:30pm |
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posted by mike | | Thanks, Ed...your initiative is admirable. I believe Charles Michalek recognized that attribute of your all the way back in 1984...and...I recall him saying that he "liked that". We should all follow your example. Let's leave no stone unturned. The best way to find out what is (or is NOT) going on is to "ask". This is a goofy business. For example, in February AAA Southport spends over $2,000.00 with us...in March they barely spend $200.00 ! Hard to figure. |
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| April 28, 2008 @ 12:40pm |
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posted by brad | | Some of the traffic seems to have stopped and I think two things may help.
Once we get the E-mail thing working that would help obviously.
the second thing is, would there be any way to not have to scroll allllll the way down to see the latest post, perhaps make the newest posts appear on top, or have them be collapsible by date or something of the sort? Thanks! |
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| April 28, 2008 @ 12:41pm |
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posted by brad | | I found this website for leads and possible avenues of promotion.
http://www.usglassmag.com/USGlass/2008/March/onlyonlinebigbook.htm |
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| April 28, 2008 @ 1:03pm |
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posted by kyle | | The "update me" function of the forums is now working. Nathan has written a new script to correct the issues, so feel free to use this function. There are server upgrades in the works that will allow us to add some new functions in the next several weeks. I will keep you informed as to the progress. |
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| April 28, 2008 @ 2:38pm |
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posted by scott | | We have in stock, the Marks 5 RW 92 FD / 32D. This can be used as a replacement for the Almet lever mortise lock.
They are located on the right hand side, top shelf in the 5 NY series locks.
Pricing in on your price sheets. |
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| April 30, 2008 @ 7:20am |
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posted by ed | | Please be careful with customer's name's. The correct spelling is an absolute must ! It is very insulting to a customer, especially one that is on account, to not spell their name correctly. If you need help, ask me. Thank you ! |
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| April 30, 2008 @ 11:13pm |
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posted by mike | | April 2008 Net Sales (23 business days) were $270,528.51.
That's pretty good ! |
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| May 1, 2008 @ 7:37am |
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posted by ed | | In regards to items that are back-ordered. It is the salesman's responsibility to write any back-orders. This is NOT what people who are filling orders should be doing. Salesman are much more familiar with the orders that they take and can make sure that the back-orders get ordered !
Your cooperation is appreciated ! |
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| May 1, 2008 @ 9:14am |
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posted by ed | | New prices in effect today are: Abus, American, Mag, Master, Harry Engert Company. Upcoming price change is Irwin Tools 6/1/08. Thank you. |
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| May 2, 2008 @ 9:38am |
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posted by barry | | The special discount for Southport Security is now in effect. They will
get 50/15 on all Schlage locks, This discount excludes the F-Series line and the B250 series. In addition they also get 5o% off on all Hes Products. |
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| May 3, 2008 @ 11:15pm |
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posted by mike | | Congrats to Barry...as...he just completed his first year as a member of the WHC family. We have now reached the stage where we are going to deploy him a bit differently. Barry's main focus will henceforth be on the acquisition of NEW accounts. Brad will be assisting him in his various endeavors. Barry will only be in the regular sales rotation in the afternoon....he'll be spending his mornings concentrating on the aforementioned. In situations when we are shorthanded (due to illness or vacation) he will be more than happy to help out...however...he was not hired just to spread out the workload up front. His year of training is now completed...let's go to work...I want to see every month's net sales to begin with the numeral "3"...you guys will make a lot of money if (when?) that happens...and...we'll need NEW customers to accomplish that. |
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| May 8, 2008 @ 3:00am |
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posted by kyle | | Those of you that are having your WHC email forwarded to AOL accounts pay close attention to this post! AOL servers are kicking back emails forwarded through the WHC server. This is an AOL issue, not a WHC issue, so it will be up to each of you to contact AOL and resolve the issue individually. I spent a significant amount of time communicating with Raul (Nathan's IT specialist) and he has explained to me that AOL continually blacklists servers for no apparent reason. He has tried several times to resolve these issues, but AOL is not cooperative because he is not the owner of the accounts in question. If you have an AOL account and want to continue receiving WHC email on that account, it will be up to you to contact AOL and explain to them that your mail is being forwarded from mail.wackerhardware.com through gramtel.net to your account. Your other options are to use the webmail, or collect your email using an email program such as Microsoft Outlook, Mozilla Thunderbird, etc. Ed, your issue is a lazy server at Register.com. Your emails are being kicked back due to a server outage. In actuality, your email is outsourced through another server and that server is the issue. You probably eventually got Jason's email, as the kickback was not a fatal error, but a warning message. The bottom line here is forwarding email is not the best option...connecting to our server directly is the best way to go. |
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| May 13, 2008 @ 2:07am |
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posted by kyle | | There seems to be some confusion over the thick door products for the Schlage B560 deadbolts so I will clarify this. There is NO 2-1/4" thick door package for the B560 series lock. The XB12-208 and XB12-209 part numbers listed on page B500-12 of the Schlage price list are for doors OVER 2-1/4" thick, and require the door thickness to be specified. Screws for the B560 series for 2-1/4" thick doors are listed on page B500-11. Tails for the B560 series for 2-1/4" thick doors are listed on page CYL-13. These parts must be purchased individually. Most of these parts are already in WHC stock. They are located in boxes in the area where the Schlage tails and screws are normally kept. |
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| May 21, 2008 @ 9:59am |
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posted by mike | | We have not used this forum for over a week. Must be due to all that heavy business activity we're dealing with ! :)
Remember...since we have schedule diversity among ourselves and we don't do the "meeting" thing...THIS forum is our inter-office communication lifeline...a valuable tool that should be used frequently. |
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| May 22, 2008 @ 9:30am |
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posted by barry | | We are now offering a discount to all Police cadets and officers on all padlocks and Streamlight products. We posted our fyler at the police academy and at the 12th district. See Ed on how to proceed with the discount structure. |
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| May 22, 2008 @ 9:43am |
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posted by ed | | Upcoming Price Changes :
Cal-Royal May 15
CCL July 1
Bommer June 2 / 3% surcharge
Lund June 2 / 3% surcharge
Irwin June 1
Please keep in mind that it is probably a good idea that if you are quoting something with extended lead times, it would be best to contact the corresponding company to make sure that there are no upcoming price increases. Thank you |
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| May 23, 2008 @ 7:37am |
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posted by ed | | I have also received an increase from Lee Electric dated 5/20/08. Prices have been passed out. |
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| May 23, 2008 @ 9:29am |
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posted by mike | | In the future I would like some one to carry the ball on this idea.
When we see that a vendor like LEE ELECTRIC is going to raise it's prices I think it would behoove us to:
(1) Determine who our most frequent customer-users are for the product(s).
(2) Call them to notify them of the imminent proce increase and ask them if they want to order some BEFORE the higher price takes effect.
This is a good move on several levels. It shows the customer that we are recogn1zant of their previous patronage and it also sends the message that "we are looking out for them".
I am always glad to furnish any data that you guys might require that can identify "who uses what" whenever you require it....just ask.
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| May 23, 2008 @ 9:49am |
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posted by ed | | Thank you Mike, I agree 100% and I do try to do this. As this is a great way to increase sales. I this instance, we received the new price book when the new prices are already in effect, with no grace period. Some manufacturers try to be slick by doing this. But if we get advance notice that a price is going up, I think that it is a great idea to call the targeted customers. Thank you ! |
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| May 23, 2008 @ 9:52am |
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posted by jason | | Agreed X 2. In fact, Ed and I were discussing something similar to this just a week or so ago. On top of targeting the frequent usage customers, we should probably mention any pending increases to customers as we see or talk to them just so they're not surprised when they see their receipt. |
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| May 23, 2008 @ 12:19pm |
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posted by marty | | INTERCOM SECURITY STORE IN THIS CASE |
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| May 23, 2008 @ 12:29pm |
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posted by jason | | When there's a backorder written for a customer, I think we should make it practice to put their phone number on the ticket so they can be notified (and potentially "upsold") when the merchandise comes in. It seems that everyone does a good job of getting in contact with the customers in these cases, but sometimes tracking a phone number down after checking in the items can be difficult if it's not readily available on the ticket. |
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| May 23, 2008 @ 1:07pm |
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posted by kyle | | I think that is a great idea! Admittedly I have a very poor track record at putting phone numbers and contact information on my back orders and special orders. I will make a concerted effort to do so in the future, and kudos to Jason for posting this issue on the forums! |
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| May 24, 2008 @ 5:34pm |
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posted by mike | | Hey guys...please try to make a stronger effort at the counter to make sure the "signatures" on the pick-up sales tickets are legible...obviously you can't make their penmanship automatically parallel Harold E. Plicner's...but..if you see it cannot easily be discerned PLEASE ask them to tell you what it reads and print it underneath...I'm doing a billing cycle today and I already have encountered THREE tickets that I cannot make out WHO signed for the stuff.
Thanks...enjoy the weekend. |
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| May 25, 2008 @ 9:05am |
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posted by mike | | Let's implement that idea we discussed regarding making up "sales" fliers for selected accounts...featuring item(s) that they USED to buy from us and currently have NOT been...a perfect candidate would be CLARK-DEVON and ADAMS-RITE....ever since that cunt took over purchasing we have not been treated as well as before by C-D. We can discuss this Wednesday. |
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| May 29, 2008 @ 9:12am |
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posted by kyle | | Please pay special attention to pricing for Schlage products in restricted keyways. Schlage has added an $8.40 list add on to all restricted key cylinders. This includes numbered sections, reverse sections, quad sections, and D family Everest sections. There is a notation in the cylinder sections regarding this. Also please note that the 40-100 cylinders are not available in restricted sections. You must use a cylinder product number for the lock that the cylinder is to be used in. |
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| May 30, 2008 @ 4:46pm |
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posted by jason | | Due to ESP sending us SC1-250 packs last week instead of the cases of 50 count boxes I actually ordered, we're currently out of the SC1 50 packs. There are approximately 8,000 on the way and will hopefully be here by the end of the week of 6/2. In the meantime I suggest that we break up the 250 packs when necessary to handle any requests.
Sorry for any inconvenience this may cause. |
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| June 3, 2008 @ 2:32am |
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posted by kyle | | As if Schlage sales did not suck already, IR has chosen to make it even worse. Effective July 28, 2008 there will be an across the board price increase of approximately 6% on all IR product lines. There will be no hard copy price books printed. Only PDF price books will be available. Those of you that are not completely familiar with Acrobat Reader and it's functions should start thinking about this now, because you will be married to the computer for your IR price books. I will add them to the documents section as soon as they are available. With all of the "go green" talk going around lately I suspect that hard copy price books are going to go the route of the dinosaur very soon. |
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| June 3, 2008 @ 2:33am |
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posted by kyle | | I have been notified of a July 1st Alarm Lock price increase by Tom Grotts. |
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| June 5, 2008 @ 2:53pm |
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posted by ed | | In light of our new course of action regarding us starting to visit customers, All Sales people going to visit customers MUST wear Wacker Hardware Shirts to support the Company image. If you do not have any shirts, see me an I will order them for you. Thank you ! |
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| June 9, 2008 @ 3:12pm |
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posted by scott | | NEW FROM KEEDEX
We now have in stock a new product from Keedex.
K-EZR $29.95 dealer.
This is driver for the set screws on the under side of a Herculite door. |
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| June 12, 2008 @ 11:46am |
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posted by brad | | For lack of "news" for the newsletter portion of the site, I was thinking we could list any upcoming price increases as a "heads up" (as my dad would say) to our customers.
Just throwing ideas out there. |
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| June 13, 2008 @ 3:04pm |
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posted by ed | | I have several things to say:
#1 - All Keying work is supposed to be cleared with me first so that I know
what is going on in the back. This process is not being adhered to. Please make whatever adjustments necessary to see that it is adhered to !
#2 - When keying work is presented to Gary or Don, there must be paperwork along with the keying work. Scrap pieces of paper or verbal orders just do not work and tend to leave a large margin of ERRORS. They have been instructed not to accept keying work without proper paperwork. To be in a hurry to take care of a customer is great, but this may lead to an error in the way the customer wants something done or rekeyed.
The best way to handle it write down what the customer wants on an order form, show it to the customer and have them verify their request and then submit the order. Thank you !
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| June 16, 2008 @ 2:27pm |
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posted by ed | | I ordered from HPC on a special deal 3 copies of the CD-MK at a preferred price. We can see these 3 copies at $250.00 each, instead of the $335.00 regular dealer price. This is a great deal for anyone looking for a new masterkey program. Thank you ! |
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| June 17, 2008 @ 3:30pm |
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posted by jason | | ESP Y11-250 bulk packs have been discontinued. |
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| June 18, 2008 @ 3:57pm |
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posted by ed | | I general everyone has been doing a good job, but we need to do better !
Customers need to be acknowledged right away when they walk in the door, even if you are handling another customer it would be great to say, Sir someone will be right with you. We do not want anyone to feel ignored when they walk in the door. Shortly we will have people on the road telling our customers what a good job that we can do for them, keep this in mind when answering a call or talking care of a customer at the counter. Treat them respectfully and courteously, no one wants to be called STUPID or an IDIOT ! Also, keep in mind the UPSELL ! When a customer is picking up ask them if they need anything else, don't just give them the ticket to sign and they leave. The above topics are items that can be improved upon. The outside sales force will fail if the inside guys do not cooperate ! We all want to make more money ! Doing these few little things will put us on the road to accomplish this. I know that I can depend on all of you to pitch in and make this happen. Thank you in advance for your cooperation ! |
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| June 19, 2008 @ 7:43am |
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posted by kyle | | Contrary to what we were told by he factory several months ago, 666DCP and 667DCP Segal locks are still available. Ed and I were both told by customer service "if it is not in the price book, it is discontinued". A phone call to the factory prompted by a customer inquiry confirmed that this is not the case. I will be ordering these items soon, and will make sure to post here when they are in stock. |
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| June 20, 2008 @ 12:01pm |
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posted by barry | | Any salesperson who is assisting an JP Morgan Chase maintenence person at the counter is responsible for getting the bank location (Address) if they are providing you with a P.O#...I would get in the habit of asking even if it is a C.O.D. any questions see Barry |
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| June 27, 2008 @ 12:29pm |
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posted by jason | | 1210 Progressive (mortise deadlatch) has been discontinued. |
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| June 30, 2008 @ 2:38pm |
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posted by ed | | July 1 Price increases are as follows: Alarm Lock, Arrow Lock, CCL, Hager,Major and Segal Lock. I have passed out prices today. Thank you ! |
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| June 30, 2008 @ 2:39pm |
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posted by ed | | Please NOTE ! as of July 1 Sales Tax has been increased to 10.25% Thank you. |
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| July 9, 2008 @ 11:39am |
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posted by kyle | | New IR price lists are available in the private documents area of the WHC website. |
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| July 10, 2008 @ 10:33am |
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posted by kyle | | Adams Rite has discontinued the 640 dark bronze finish face plates for the 7110 and 7111 series electric strikes. HOWEVER WE DO HAVE significant quantities of these items in stock with more on the way. Be sure to check the bins, and shelf stock when looking for these items. |
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| July 10, 2008 @ 2:53pm |
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posted by mike | | Just to reiterate (Ed has probably already informed you all)...I no longer will have a "voice-mail" box at WHC world headquarters...if anyone insists on talking directly to me please inform them that the ONLY way to contact me is via company email from the wackerhardware.com website. If that isn't good enough for them...then...."fuck 'em" ! Thanks for your cooperation. |
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| July 29, 2008 @ 4:15pm |
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posted by ed | | Effective Today - July 29, 2008, the price for the U-tabs is now $7.00 per pair. Please adjust your records accordingly. Thank you ! |
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| September 19, 2008 @ 2:15pm |
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posted by ed | | In order to provide more room for the Strattec Transponder & Vats blanks, we have relocated the American Key Blanks & the Arrow Key Blanks.
The American key blanks are in the American padlock section and the Arrow key blanks are in the Arrow lock section. If you need help locating them, ask me. Thank you ! |
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| September 27, 2008 @ 11:29am |
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posted by kyle | | We will be adding some Dor O Matic exit devices to our inventory. I have ordered 2 each of the crossbar exit devices vertical rod and rim type in 313. This is the 1990 and the 2090 series.[edit] These are now in stock. |
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| October 31, 2008 @ 8:39am |
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posted by kyle | | This forum is for everything related to "On The Road" |
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| November 4, 2008 @ 9:53am |
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posted by mike | | Alara Glenmuir Apartments
-fax credit application to Rich LaPage
Brittany Springs Apartments
-info drop off
-Justin Moran is head of maintnence
Amli Residential
-Carlos maintnence
Grand Reserve Apartments
-Jorge works for Village Green
-his boss is Kevin Murphy cell # is 847-209-8414
D'Oro
-managed by Real-T Properties 630-769-0800
Martin Avenue Senior Apartments
-manager is Louise Jacobs
-maintnence is Mike Hacker
The Ponds
-Hecotr maintnence
Green Trail Apartments
-spoke with Pedro from Marquette Management
Anderson Farm Apartments
-Sue
Boulder Hill Apartments
-dropped off info
Shore Heights Village Apartments
-Sean Ringbloom
Alara Summerfield
-Terry maintnece supervisor
-Schlage levers
-new $75,000 budget in January slowly changing 380 units to nickel silver
Alden Garden Senior Apartments
-ALden Group 630-851-1980
Rose Terrace Senior Apartments
-spoke to John Patterson
-Wisconsin Management
Covey at Fox Valley
-Sam
-Sentinal Management
Aspen Place
-Wally Maintnence
Prairiebrook at Farmington Lakes
-Mark maintnence supervisor
Fox Pointe Apartments
-Blanca manager
Fox Valley Villages
-drop to assistant manager Laura Tufano
-Bob Belpedio is maintnence supervisor |
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